Privacy Policy

Privacy Policy

Website: beckenhamtutors.co.uk
Business Name: Beckenham Tutors
Last Updated: 23/05/2026

Beckenham Tutors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, make an enquiry, book tuition, or use our services.

This policy is designed to be clear and transparent in line with UK data protection requirements. The ICO states that individuals have the right to be informed about how their personal data is collected and used, including purposes, retention periods and who data may be shared with. 

1. Who We Are

Beckenham Tutors provides private tuition services for students in Beckenham, Bromley and surrounding areas. We offer academic support across a range of subjects and education levels, including maths, English, science, 11+, GCSE and A-Level tuition.

For the purposes of data protection law, Beckenham Tutors is responsible for deciding how personal information is collected and used.

Contact details:
Website: https://beckenhamtutors.co.uk
Email: info@beckenhamtutors.co.uk

2. Personal Information We Collect

We may collect personal information when you use our website, submit an enquiry, contact us, book tuition, communicate with us, or use our services.

This may include:

  • Parent or guardian name
  • Student name
  • Email address
  • Phone number
  • Address, area or postcode
  • Student year group
  • School year or education level
  • Subject tuition required
  • Exam level, such as 11+, GCSE or A-Level
  • Exam board, where relevant
  • Learning goals and academic needs
  • Availability and preferred lesson times
  • Online or in-person tuition preference
  • Messages sent through our contact forms
  • Payment or invoice-related information
  • Lesson attendance and scheduling information
  • Lesson notes, progress updates or academic feedback
  • Feedback, complaints or communication history
  • Website usage data, such as pages visited, device type and browser information

We may also collect limited information about learning needs, safeguarding concerns, medical information or educational requirements where this is necessary to provide appropriate tuition support.

3. How We Collect Personal Information

We may collect information:

  • When you complete a website form
  • When you email, call, message or contact us
  • When you book or enquire about tuition
  • When you communicate with us about lessons
  • When a parent or guardian provides information about a student
  • When payment, invoice or booking information is created
  • Through website cookies and analytics tools, where used

If you provide information about a child or student, you confirm that you are authorised to do so as their parent, guardian or responsible person.

4. How We Use Personal Information

We use personal information to:

  • Respond to enquiries
  • Recommend suitable tuition options
  • Match students with suitable tutors
  • Arrange lessons
  • Manage bookings and lesson schedules
  • Communicate with parents, guardians and students
  • Provide online or in-person tuition services
  • Send lesson updates where appropriate
  • Record attendance and lesson progress
  • Issue invoices, receipts and payment information
  • Manage cancellations, rescheduling and attendance
  • Improve our services and website
  • Handle complaints or concerns
  • Maintain safeguarding and welfare standards
  • Comply with legal, regulatory, tax or accounting requirements
  • Send marketing updates where you have consented or where legally permitted

We only use personal information where we have a lawful reason to do so.

5. Lawful Basis for Using Personal Data

Under UK data protection law, we must have a lawful basis for using personal information.

We may rely on the following lawful bases:

Contract

We use personal information where it is necessary to provide tuition services, respond to booking requests, arrange lessons, manage payments and communicate about the service requested.

Legitimate Interests

We may use personal information for legitimate business purposes, such as responding to enquiries, improving our services, keeping records, preventing misuse of our website and managing customer relationships.

Consent

We may rely on consent where you sign up to receive marketing emails, newsletters or optional updates. You can withdraw consent at any time.

Legal Obligation

We may process information where required to comply with legal, tax, accounting, safeguarding or regulatory obligations.

Safeguarding and Vital Interests

In rare situations, we may use or share information where necessary to protect a student’s welfare, safety or vital interests.

Privacy information should clearly explain the personal data being processed, the purpose for using it and the lawful basis relied upon, so parents and students can understand how their information is handled. 

6. Children’s Personal Data

As a tuition provider, Beckenham Tutors may process information relating to children and young people. This may include names, year groups, academic needs, learning goals, tuition requirements, attendance information and lesson-related information.

We only collect information about children where necessary to provide tuition, communicate with parents or guardians, support learning, manage bookings or protect welfare.

We expect enquiries and bookings for children to be made by a parent, guardian or responsible adult.

Children’s personal data is handled with particular care. The ICO states that children should be given the same information about how their personal data is used as adults, and that transparency is important so individuals have control and choice. 

7. Online Tuition and Lesson Records

Where lessons take place online, we may use platforms such as Zoom, Google Meet, Microsoft Teams or similar services.

We may process information relating to:

  • Online lesson links
  • Lesson attendance
  • Lesson times and dates
  • Tutor/student communication
  • Lesson notes or progress updates
  • Technical or access information where required

If lessons are recorded, this will only be done where appropriate and where parents/students have been informed. Recordings, where used, may be used for lesson review, safeguarding, quality control, progress support or dispute resolution.

8. Marketing Communications

We may send marketing emails or updates about our tuition services if:

  • you have given consent; or
  • you have previously enquired about or used our services and the communication relates to similar services; and
  • you have not opted out.

You can unsubscribe or ask us to stop sending marketing messages at any time by contacting:

Email: info@beckenhamtutors.co.uk

We will not sell your personal information to third-party marketing companies.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, measure website traffic and understand how visitors interact with our pages.

Cookies may collect information such as:

  • Device type
  • Browser type
  • Pages visited
  • Time spent on the website
  • Referral source
  • Approximate location

You can usually control cookies through your browser settings.

If we use tools such as Google Analytics, Meta Pixel or advertising tracking, we use them to understand website performance and improve marketing. Where required, we will ask for consent before using non-essential cookies.

10. Sharing Personal Information

We may share personal information with trusted third parties where necessary to provide our services or operate the business.

This may include:

  • Tutors working with Beckenham Tutors
  • Payment processors
  • Booking or scheduling platforms
  • Email and communication platforms
  • Online lesson platforms
  • Website hosting providers
  • IT and website support providers
  • Accounting or administrative service providers
  • Legal or professional advisers
  • Safeguarding or regulatory authorities where required
  • Law enforcement or public authorities where legally required

We only share information where necessary and appropriate.

11. Payments

If payments are made through our website or through a third-party payment provider, payment information may be processed by that provider.

We do not usually store full card details ourselves. Payment providers process transactions securely in line with their own privacy and security policies.

12. How Long We Keep Personal Information

We only keep personal information for as long as necessary for the purpose it was collected.

Typical retention periods may include:

  • Enquiry information: up to 24 months
  • Client and lesson records: up to 6 years where needed for accounting, legal or business records
  • Payment and invoice records: up to 6 years
  • Marketing consent records: until you unsubscribe or withdraw consent
  • Complaint records: as long as needed to resolve the issue and maintain appropriate records
  • Safeguarding-related records: for as long as reasonably necessary depending on the nature of the concern
  • Lesson recordings, where used: only for as long as reasonably necessary for the purpose they were collected

Privacy notices should explain how long personal data is kept, or explain the criteria used to decide retention periods where there is no fixed period. 

13. How We Protect Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include:

  • Password-protected systems
  • Limited access to personal data
  • Secure email and website systems where possible
  • Trusted service providers
  • Appropriate data storage practices
  • Staff and tutor confidentiality expectations
  • Regular review of data access where appropriate

However, no website or online service can be guaranteed to be completely secure. You should avoid sending highly sensitive information through insecure channels unless necessary.

14. International Transfers

Some of the systems we use, such as email, website hosting, payment providers, analytics platforms, cloud-based tools or online lesson platforms, may process information outside the UK.

Where personal data is transferred internationally, we aim to ensure appropriate safeguards are in place, such as adequacy regulations or contractual protections where required.

15. Your Data Protection Rights

You have rights under UK data protection law. Depending on the circumstances, these may include:

  • The right to access your personal data
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent
  • The right to complain to the Information Commissioner’s Office

To exercise your rights, please contact:

Email: info@beckenhamtutors.co.uk

We may need to verify your identity before responding to a request.

16. Right to Object

You have the right to object to certain uses of your personal information, including where we rely on legitimate interests or where your data is used for direct marketing.

If you object to direct marketing, we will stop sending marketing communications.

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

Email: info@beckenhamtutors.co.uk

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

18. Third-Party Links

Our website may contain links to third-party websites, such as payment providers, online lesson platforms, booking tools or external resources.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website and the “Last Updated” date will be changed accordingly.

20. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Beckenham Tutors
Website: https://beckenhamtutors.co.uk
Email: info@beckenhamtutors.co.uk

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