Terms and Conditions

Terms and Conditions

Website: beckenhamtutors.co.uk
Business Name: Beckenham Tutors
Last Updated: info@beckenhamtutors.co.uk

These Terms and Conditions explain the rules for using our website and booking tuition services through Beckenham Tutors. By using this website, submitting an enquiry, booking a lesson, making a payment, or using our tuition services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Beckenham Tutors

Beckenham Tutors provides private tuition services for students in Beckenham, Bromley and surrounding areas. We offer academic support across a range of subjects and education levels, including maths, English, science, 11+, GCSE and A-Level tuition.

Tuition may be provided online, in person, or through another agreed format depending on tutor availability, student requirements, location and suitability.

2. Our Tuition Services

Our services may include:

  • One-to-one private tuition
  • Online tuition
  • In-person tuition where available
  • Maths tuition
  • English tuition
  • Science tuition
  • 11+ preparation
  • GCSE tuition
  • A-Level tuition
  • Exam preparation and revision support
  • Homework support and confidence-building tuition

We aim to provide structured, supportive and professional tuition tailored to each student’s needs. However, academic progress depends on several factors, including attendance, effort, current ability, independent study, school support, parental support and exam performance.

Beckenham Tutors does not guarantee specific grades, exam results, school places, scholarships, admissions outcomes or academic improvements within a fixed timeframe.

3. Enquiries and Bookings

When you contact Beckenham Tutors, we may ask for information about the student, including their year group, subject needs, current ability, exam goals, availability, location and preferred lesson format.

A tuition arrangement is only confirmed once:

  • lesson details have been agreed;
  • tutor availability has been confirmed;
  • the parent, guardian or student has accepted the lesson arrangement;
  • payment terms have been agreed; and
  • any required payment has been received.

We reserve the right to decline a booking if we are unable to provide a suitable tutor, if availability is limited, if the request is outside the scope of our services, or if we consider the arrangement unsuitable.

4. Tuition Fees

Tuition fees will be confirmed before lessons begin. Fees may vary depending on:

  • subject;
  • education level;
  • tutor;
  • lesson length;
  • online or in-person format;
  • package type;
  • frequency of lessons;
  • travel requirements where applicable.

All fees must be paid in accordance with the payment terms agreed at the time of booking.

Unless agreed otherwise, tuition must be paid for in advance.

5. Payment Terms

Payment may be required:

  • per lesson;
  • weekly;
  • monthly;
  • in advance as a package;
  • or by another agreed payment arrangement.

If payment is not received on time, Beckenham Tutors may pause, cancel or refuse further lessons until the outstanding balance is paid.

Where payment is made through a third-party payment provider, the payment provider’s own terms may also apply.

6. Cancellations and Rescheduling

We understand that students may sometimes need to cancel or rearrange lessons.

Unless otherwise agreed in writing, we require at least 24 hours’ notice to cancel or reschedule a lesson.

If less than 24 hours’ notice is given, the lesson may be charged in full.

If a student does not attend a scheduled lesson without notice, the lesson may be treated as completed and charged in full.

Where a tutor needs to cancel or rearrange a lesson, we will aim to provide as much notice as possible and offer a suitable replacement lesson time.

7. Late Arrival and Missed Lessons

Students are expected to attend lessons on time.

If a student arrives late, the lesson will usually still end at the scheduled time unless the tutor agrees otherwise.

If a student is more than 15 minutes late without communication, the lesson may be treated as missed and charged in full.

For online lessons, students are responsible for joining the lesson on time using the correct link and ensuring that their device, internet connection, camera, microphone and learning materials are ready before the lesson begins.

8. Online Tuition

Online lessons may take place through Zoom, Google Meet, Microsoft Teams or another agreed platform.

Parents/students are responsible for ensuring the student has:

  • a stable internet connection;
  • a suitable device;
  • a working microphone and camera where required;
  • access to the agreed online lesson platform;
  • a quiet and appropriate learning environment;
  • any materials required for the lesson.

Beckenham Tutors is not responsible for disruption caused by internet problems, device faults, power cuts, software issues, incorrect login details, or technical problems outside our reasonable control.

Where possible, the tutor may attempt to continue, extend, or reschedule the lesson, but this is not guaranteed.

9. In-Person Tuition

Where in-person tuition is agreed, the parent/guardian must ensure that a safe, appropriate and suitable learning environment is provided.

A responsible adult should be present or available where lessons involve younger students or take place in a private home.

Beckenham Tutors and its tutors reserve the right to refuse, pause or end an in-person lesson if the environment is unsafe, inappropriate, disruptive or unsuitable for tuition.

Travel availability and any travel-related fees may vary depending on location and will be confirmed where applicable.

10. Parent and Student Responsibilities

Parents, guardians and students agree to:

  • provide accurate information when making an enquiry;
  • attend lessons on time;
  • communicate any changes or concerns promptly;
  • provide required learning materials where requested;
  • ensure online lesson access is ready before the lesson starts;
  • provide a suitable learning environment;
  • treat tutors respectfully;
  • pay fees on time;
  • follow the agreed cancellation and rescheduling policy;
  • inform us of any relevant learning needs, access needs, welfare concerns or circumstances that may affect tuition.

Beckenham Tutors reserves the right to end a tuition arrangement where behaviour is inappropriate, communication becomes unreasonable or abusive, payments are repeatedly late, lessons are repeatedly missed, or the arrangement is no longer suitable.

11. Tutor Allocation

We aim to match students with a suitable tutor based on subject, level, availability, learning needs, location and lesson format.

Where necessary, Beckenham Tutors may change the tutor assigned to a student due to availability, illness, scheduling, suitability, performance, safeguarding concerns or operational reasons.

If a tutor becomes unavailable, we will aim to offer a suitable replacement where possible.

12. Safeguarding and Student Welfare

Beckenham Tutors takes student welfare seriously. All lessons and communication should remain professional, respectful and appropriate.

Parents and guardians must provide accurate information about any relevant learning needs, medical needs, safeguarding concerns, behavioural needs or circumstances that may affect tuition.

Tutors must not be asked to provide childcare, medical supervision, personal care, transport or services outside the scope of academic tuition.

If a tutor or member of Beckenham Tutors has a serious concern about a student’s welfare or safety, we may take appropriate action. This may include contacting a parent/guardian, pausing tuition, or contacting relevant authorities where necessary.

13. Lesson Recording

Where online lessons are recorded, this will only be done where appropriate and where parents/students have been informed.

Recordings may be used for:

  • lesson review;
  • safeguarding;
  • quality control;
  • tutor training;
  • progress support;
  • dispute resolution.

Recordings must not be shared, copied, uploaded or distributed by parents, students or tutors without permission.

If you do not want a lesson to be recorded, please inform Beckenham Tutors before the lesson begins.

14. Learning Materials

Any learning materials provided by Beckenham Tutors or its tutors are for the student’s personal educational use only.

You may not copy, resell, publish, distribute or use our learning materials for commercial purposes without written permission.

Students may be asked to provide their own school materials, past papers, textbooks, homework tasks, calculators or stationery where relevant.

15. Educational Outcomes

Beckenham Tutors aims to help students improve confidence, understanding, exam technique and subject knowledge.

However, we cannot guarantee:

  • specific grades;
  • exam results;
  • school admission;
  • grammar school places;
  • scholarship outcomes;
  • university offers;
  • progress within a specific timeframe.

The effectiveness of tuition depends on consistency, attendance, effort, revision, independent practice, school support and individual circumstances.

16. Refunds

Refund eligibility depends on the tuition arrangement, package type and circumstances.

Refunds are generally not available for:

  • lessons already delivered;
  • missed lessons without required notice;
  • late cancellations;
  • unused package lessons where the agreed cancellation terms have not been followed;
  • services already started with the customer’s agreement;
  • dissatisfaction caused by failure to attend, practise, complete work or provide accurate information.

Where a refund is approved, it will usually be returned using the original payment method.

If tuition is purchased online, by phone, or without meeting in person, UK distance selling rules may apply. UK government guidance states that customers must usually be told about their right to cancel distance purchases, and service contracts may have cancellation rights depending on whether the service has started and what the customer agreed to.

If you ask us to start providing tuition during any cancellation period, you may still be charged for lessons or services already provided.

17. Packages and Unused Lessons

Where a tuition package is purchased, lessons must be used within the agreed timeframe unless otherwise agreed in writing.

Unused lessons may expire if:

  • the agreed package period ends;
  • the student repeatedly fails to attend;
  • the customer stops responding;
  • payment terms are breached;
  • the cancellation policy is not followed.

Package terms will be explained before purchase where applicable.

18. Website Information

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all website content will always be complete, current or free from errors.

We may update, change or remove website content, services, pricing, tutors, availability, offers or policies at any time.

Website content is provided for general information only and should not be treated as a guarantee of availability, outcome or suitability.

19. Intellectual Property

All content on this website, including text, graphics, logos, branding, images, design, layout and written materials, belongs to Beckenham Tutors or is used with permission.

You may not copy, reproduce, modify, distribute, scrape, resell or use our website content for commercial purposes without written permission.

20. Privacy and Data Protection

Beckenham Tutors may collect and process personal information, including parent/guardian contact details, student information, lesson details, payment information and enquiry information.

We will handle personal data in accordance with our Privacy Policy and applicable UK data protection law.

Because tuition often involves children’s information, we treat student data carefully. The ICO explains that children require specific protection in relation to personal data because they may be less aware of the risks and consequences of data processing.

Please read our Privacy Policy for more information about how we collect, use and protect personal data.

21. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, measure website traffic, support marketing and understand how visitors interact with our pages.

Please see our Privacy Policy or Cookie Policy for further information.

22. Third-Party Links and Platforms

Our website or services may link to or use third-party platforms, including payment providers, online lesson platforms, booking systems, email services, video platforms, or external educational resources.

We are not responsible for the content, availability, security, privacy practices, errors or failures of third-party websites or platforms.

Use of third-party platforms may be subject to their own terms and privacy policies.

23. Limitation of Liability

Beckenham Tutors will take reasonable care in providing tuition services. However, we are not liable for:

  • exam results or academic outcomes;
  • school or university admission decisions;
  • loss caused by inaccurate information provided by the customer;
  • student failure to attend, revise or complete work;
  • technical issues affecting online lessons;
  • disruption caused by events outside our reasonable control;
  • indirect, consequential or business losses;
  • loss arising from third-party platforms or services.

Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights that cannot legally be excluded.

24. Events Outside Our Control

Beckenham Tutors is not responsible for delays or failure to provide services caused by events outside our reasonable control, including illness, emergencies, internet outages, power cuts, severe weather, transport disruption, platform failures, government restrictions or other unforeseen circumstances.

Where possible, we will aim to rearrange affected lessons.

25. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can try to resolve the issue.

Complaints should be sent to:

Email: [Insert Email Address]

Please include:

  • student name;
  • parent/guardian name;
  • lesson date if relevant;
  • details of the concern;
  • what outcome you are seeking.

We aim to respond to complaints within a reasonable timeframe.

26. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this website. Continued use of our website or services after changes are made means you accept the updated terms.

27. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

28. Contact Us

For questions about these Terms and Conditions, please contact:

Beckenham Tutors
Website: https://beckenhamtutors.co.uk
Email: info@beckenhamtutors.co.uk

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